Refund policy

Returns & Exchange 

In case you want to return a purchase, you are by law required to let us know within 14 days, from the day you recieve your purchase. The item must be shipped back no later than 14 days after you have notified us of your wish to return. To be entitled to a full refund, the purchase needs to be in mint condition, this means unused, other than for trying on, this also includes the packaging. If a returned purchase shows any signs of that it has been in use, the buyer will loose the right to a return. All returns must follow the return instructions provided, returns must be verified before shipping, in case our office is closed. Verification does not extend or pause the legal return deadline. Pls. note if returns are not verified, the responsibility for the purchase will belong to the buyer. 

Changing your mind * Refusing a purchase 

*Pls. Note that if a buyer refuses to recieve the parcel after purchase or dont take any actions to pick up the purchase , all expences will be the buyers liability . Beyond the return shipping, this can include duties, taxes, fees, return charges, any additional fees, etc. All added expences will be deducted from the amount paid. 

When the return is cleared with us pls. ship directly to following adress: 

 

YABSTUDIO  

Valkendorfsgade 13  
Baghus opg 20B stth 
1151 Copenhagen K 

 

Please note  

All expenses around returns costs incl shipping, paid VAT/customfees ect. are on buyers behalf.To prevent fraud, we only do refunds to the paymentchannel used when the item were purchased. We will refund the full amount upon recieving the returned item in mint condition. We dont do any refunds before we have recieved the returned item. 

Complaints  

Faulty jewellery due to manufacturing, which do not include  wear and tear, will be repaired or replaced. Your guaranty lasts 2 yrs from purchase date, before contacting us pls.make sure you have a valid receipt on your purchase, without the reciept we cant help you and instead advise you to use a local goldsmith, to help you with repairs. Any guaranty falls away if jewellery has been repaired by others and can not be returned.

 

Access to complaints

If you, as a consumer, want to complain about your purchase, you must contact, you must contact

YABSTUDIO

CVR DK 31559618

Niels Hemmingsens street 20B
Baghus st tv
1153 Copenhagen K

hi@yabstudio.com
T+45 30324438

If we are unable to find a solution, you can send a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1.110 and a maximum of DKK 100.000. It costs a fee to have the complaint processed.

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here.
 
YABSTUDIO 2024